Speaking to staff from a social care service

Here are some things to think about when you speak to staff from a social care service.

These things may help you decide if the social care service is right for you.

If you speak to staff from a social care service

Do they:

• Answer all your questions?
• Give you the information you need about their services and how much things cost?
• Let you look at the contract?
• Let you meet people that already use the service?
• Let you see the latest inspection report?
• Ask lots of questions about you? For example, what things you
• like doing?

Are they:

• Helpful and friendly?

Are you:

• Happy that you could still live your life the way you want to?

Go to the next page for information about

• things to think about if you visit a care home