Questions to ask care providers

Consider these questions before you speak to any care provider and think about their answers after any discussions or visits have taken place.

• Were the staff helpful in setting out exactly what services they provide?
• Did they explain their costs and charges properly?
• If you are going to pay for your own care, were they willing to give you a blank copy of their contract for you to look at after your visit?
• Were they confident to let you meet and talk to existing clients?
• Did they offer to show you their latest inspection report?
• Did they ask many questions about you – your likes and dislikes – or were they more interested in setting out their routines for each day?
• Did you get the impression that you would have to fit into their routine instead of living your life the way you choose?
• Did they seem happy to answer all your questions?

Find out more

• Questions to ask when visiting a care home
• Useful tips when choosing social care