Problems in paying for care
Find out what to do if you have problems paying for your
care or questions about how much the council should
pay.
Talk to your council
If you need help to pay for the care you need, ask your
council's social services if they can help.
What happens if the council won't pay?
Sometimes councils have reasons for not paying for people's
care. They should explain the reasons to you.
At other times, they may not be following government rules.
For example, you could be told that you are eligible for
financial help, only to be then told that the council does not have
enough money to pay for you, or you could be asked to join a
waiting list.
If this happens, or if there are any others ways you feel
that the decision is not fair, you do have the right to question
the decision.
Contact your council if you are not happy with their
decision.