How to complain about CSCI: stage 2

Find out what to do if you are not satisfied with our response to your complaint about us.

Stage 2: taking your complaint further

Who should I contact?

If you are not satisfied with our response, please contact our Complaints Review Service to explain why.

You should do this within 20 working days of receiving our response to your complaint.

What happens next?

We will look at the information you give us.

We will reply to you within three working days to let you know what we are going to do.

What action will you take?

Here are some of the possible actions we will take:

1. Let you know that our first response was reasonable and thorough
2. Investigate your complaint further (and tell you how this process works)
3. Refer you to a more appropriate agency, such as your council
4. Tell you that we will not be able to help you further and let you know where you can go to get the support you need.

We well always let you know what is happening and explain our reasons.