During an inspection

Find out what happens during our inspections of care homes and care services.

• Check out what an inspector does in a booklet called: The Inspector Calls.

During an inspection of a care home or care service we:

• Talk to the people who use the service (and often to their relatives as well) to find out what they think of it. We will try to find different ways of talking to people if they have difficulties.
• Look at how the service is run to see how the staff are recruited, trained and supported, how the managers and staff treat people, how many there are and how they are managed.
• Look at how well people are cared for to make sure they are treated with dignity and that their wishes are respected.
• Review paperwork to check that important information is up to date.

What happens next

• Inspection reports